First Aid Alive Access & Equity Policy

Purpose

First Aid Alive is committed to providing a fair, inclusive, safe, and supportive learning environment that promotes equal opportunity for all learners. This policy ensures that all learners are treated with dignity and respect and are able to access training and assessment services free from discrimination, harassment, or disadvantage.

Scope

This policy applies to:

Learners and course participants
Trainers and assessors
Administrative staff
Contractors and third parties involved in training delivery

Policy Statement

First Aid Alive is committed to:

Providing equal access to training and assessment services
Supporting diversity and inclusion
Ensuring learners are not discriminated against based on age, gender, disability, race, religion, cultural background, sexuality, or personal circumstances
Providing reasonable adjustments where appropriate to support learner participation and success
Promoting a learning environment that is safe, respectful, and free from bullying, harassment, and discrimination

Access and Equity Principles

First Aid Alive will:

Treat all individuals fairly and respectfully
Encourage participation from diverse learner groups
Identify and respond to individual learner needs
Provide access to learner support services where required
Ensure training and assessment practices are flexible and inclusive where possible without compromising competency outcomes

Learner Support

Support may include:

Language, literacy and numeracy (LLN) support
Additional verbal instructions or clarification
Reasonable adjustment during training or assessment
Flexible learning arrangements where appropriate
Referral to external support services if required

Reasonable Adjustment

Reasonable adjustment may be provided to support learners with additional needs, provided the integrity of the training product and assessment outcomes are maintained.

Examples may include:

Additional time to complete assessments
Verbal assessment methods
Modified learning resources
Assistance with reading or understanding instructions

All reasonable adjustments will be assessed on an individual basis.

Discrimination, Bullying and Harassment

First Aid Alive has zero tolerance for discrimination, bullying, harassment, victimisation, or inappropriate behaviour.

Any concerns or complaints will be managed in accordance with the Complaints and Appeals Policy.

Responsibilities

Management

Management is responsible for:

Ensuring access and equity principles are implemented
Providing a safe and inclusive environment
Supporting staff and learners appropriately
Responding promptly to complaints or concerns

Trainers and Assessors

Trainers and assessors are responsible for:

Treating learners fairly and respectfully
Identifying learner support needs
Applying reasonable adjustment where appropriate
Promoting inclusive learning practices

Learners

Learners are responsible for:

Treating others respectfully
Following organisational policies and procedures
Communicating support needs where possible
Contributing to a safe and inclusive environment

Complaints and Appeals

Learners who believe they have experienced discrimination, unfair treatment, or barriers to participation may lodge a complaint in accordance with the Complaints and Appeals Policy.

Review

This policy will be reviewed regularly to ensure ongoing compliance with legislative, regulatory, and organisational requirements.

Version: 1.0
Effective Date: 20/06/2026
Review Date: 20/06/2027

First Aid Alive

Committed to equal opportunity, inclusion, and accessible learning for all.