First Aid Alive Privacy and Confidentiality Policy
Purpose
First Aid Alive is committed to protecting the privacy, confidentiality, and security of all personal information collected from students, staff, trainers, assessors, and other stakeholders.
This policy outlines how personal information is collected, stored, used, disclosed, and protected in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable vocational education and training requirements.
Scope
This policy applies to:
- all students enrolled with First Aid Alive
- prospective students
- trainers, assessors, and staff
- third-party service providers acting on behalf of First Aid Alive.
Collection of Personal Information
First Aid Alive may collect personal information necessary to deliver training and assessment services, including but not limited to:
- full name
- date of birth
- address and contact details
- Unique Student Identifier (USI)
- identification documents
- emergency contact information
- training and assessment records
- payment and billing information
- workplace or employment details where relevant.
Information may be collected through:
- enrolment forms
- online learning systems
- assessments
- correspondence
- face-to-face interactions
- telephone or email communications.
Use of Personal Information
Personal information collected by First Aid Alive may be used to:
- process enrolments
- deliver training and assessment services
- issue Statements of Attainment or qualifications
- maintain student records
- communicate important course information
- meet regulatory and reporting obligations
- provide student support services
- manage complaints, appeals, and compliance requirements.
Disclosure of Personal Information
First Aid Alive will only disclose personal information where:
- required by law
- authorised by the student
- necessary for regulatory reporting obligations
- required by government agencies, regulators, or partner organisations
- necessary for certification issuance or verification purposes.
Personal information will not be sold or disclosed to unauthorised third parties.
Storage and Security of Information
First Aid Alive takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes:
- secure electronic storage systems
- password-protected files and databases
- restricted staff access
- secure disposal of records when no longer required.
Access and Correction
Students may request access to their personal information or request corrections to inaccurate or outdated information.
Requests should be submitted in writing to First Aid Alive. Identification may be required before access is granted.
Confidentiality
All staff, trainers, assessors, and third parties acting on behalf of First Aid Alive are required to maintain confidentiality regarding student and organisational information.
Information will only be accessed or shared where authorised and necessary to perform work-related duties.
Online Learning and Digital Systems
Where online learning platforms or digital systems are used, First Aid Alive will take reasonable steps to ensure student information is securely managed and protected.
Students are responsible for maintaining the confidentiality of their login credentials.
Data Retention
Student records and assessment evidence will be retained in accordance with applicable legislation, regulatory requirements, and First Aid Alive’s Record Management Policy.
Complaints
Any concerns regarding privacy or confidentiality may be raised through First Aid Alive’s Complaints Policy and Procedure.
Policy Review
This policy will be reviewed regularly to ensure ongoing compliance and effectiveness.
Version: 1.0
Effective Date: [Insert Date]
Review Date: [Insert Date]
